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Downloading and Saving Adobe Acrobat Reader (PDF files) to Your Computer. Upon activating (clicking on) the download link, your Internet browser may open the document or begin to download the file. If the file opens in your Internet browser, be sure to save the report to your computer hard drive before exiting the document. If the file begins downloading, please note the download location on your computer as you will need to know this to locate the document after it has downloaded. If for some reason you are unable to download the document due to computer system or other difficulties, you will receive an email after your purchase containing your special URL to download the report, operational for 24 hours.

Viewing, Accessing, and Printing a PDF Document. You will need to have Adobe Acrobat Reader version 4.0 or later to correctly view or print the report. Older versions may have problems displaying PDF documents within a Web browser. To determine the version of Adobe Acrobat, open Adobe from your desktop or start menu, click on help, and then About Acrobat Reader. If you have a version of Acrobat Reader less then 4.0, we recommend you update your reader to the latest version. If you don't have it please retrieve the Reader application free of charge from Adobe Systems. To install or use Adobe Acrobat Reader, or to troubleshoot problems, please reference the Adobe support page. You can enter your question into the Adobe support knowledgebase or find answers to the most common Adobe Acrobat issues.

To view Adobe Acrobat PDF files, you usually can open the PDF file within your Internet browser window (however, your browser must be configured to do this), or open the PDF file in Adobe Acrobat Reader alone. We recommend that you open the PDF file within your Internet browser to have full use of the Web hyperlinks within the PDF document.

Sales, Shipping, Cancellation, and Return Policies. We hope that you are happy and satisfied with your purchases. However, if for any reason you would like to return an order, let us know. If the order is unopened and there is sufficient reason for the return, you may return the product to us (in resaleable condition) for a full refund within 30 days of receipt.

Please note that there are no returns or refunds provided on electronic downloads or other digital information products (i.e., Web site subscription content) as they cannot successfully be returned and/or the user had full access. Electronic products available for purchase are immediately downloadable to the user's computer. Due to the electronic nature of these products, these products cannot be returned and are therefore non-refundable. However, if you have any technical difficulties in downloading or accessing the product(s) after purchase, please see our Customer Support area or use our contact form. We would be happy to assist you.

For downloadable or other digital information products, users may cancel an order only if they have not been sent or had access to the purchased product. This includes electronic products that give the user ability to access the information immediately, and where users are sent a confirmation e-mail with the download and access information. The user is responsible for providing an accurate and working e-mail for us to provide this information. If for some reason this information is not received by the user, it is the user's responsibility to contact us immediately and provide a workable e-mail address. For more information, see Site Terms of Use.

Credit Card Billing Information
Your credit card statement will show the merchant name WD Communications LLC for your purchases. Please make a note of it.

If you need additional assistance, you may reach us using the Contact form.

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